Payment accepted by:
ALL MAJOR CREDIT-CARDS & PAYPAL

Est. Delivery Times:
MOST ORDERS ARE DESPATCHED/SHIPPED WITHIN 24 HOURS
UK DELIVERIES ARRIVE NORMALLY WITHIN 2-3 DAYS
OVERSEAS DELIVERIES ARRIVE NORMALLY IN 5-10 DAYS

Stock Levels:
WE STRIVE TO ALWAYS KEEP 100% OF ALL PROMOTED TITLE IN-STOCK AT ALL TIMES

Important Info:
ALL IMAGES ARE FOR ILLUSTRATION ONLY BUT SHOULD REPRESENT THAT ITEM
VIRTUALLY ALL TITLES ARE SUPPLIED IN EITHER DVD OR CD JEWEL CASES WITH COVERS
SOME TITLES MAY REQUIRE SOME COMPUTER KNOWLEDGE
E&OE, ALL TRADEMARKS ARE ACKNOWLEDGED.

WWW.BUTTERFLY-WEBSHOP.CO.UK

POBOX 583, Swindon, SN25 3WB UK

CONTACT US

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

This site is owned and opperated by WWW.BUTTERFLY-WEBSHOP.CO.UK We try really hard to make sure that all our customers receive the games and products that they want, promptly and in the best of condition. Unfortunately this is'nt always in our control, and mistakes and breakages do happen. Sometimes you might have even ordered the wrong CD by mistake, and don’t realise it until you receive it!

If you would like to return your goods for exchange, send them back to us within seven days of receipt, in unused, un-opened condition.

If you are returning goods simply because you have changed your mind, they must be unopened and in perfect condition and returned to us within 7 days to:

(Dept DH) POBOX 583, SWINDON, SN25 3WB

This does not affect your statutory rights

If you are returning damaged or faulty goods, please return to:

(Dept FC) POBOX 583, SWINDON SN25 3WB

As proof of postage cannot be regarded as proof of delivery, therefore we would suggest that you use recorded delivery, registered post or a courier to send items back. On expensive games it might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or lost items incurred in the post.

Whilst at all times, we try to assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.

Complaints

If you have a complaint about your order or service from Butterfly-Webshop, please contact us. Remember to include all relevant information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email.

Technical Support

If you have any support questions about your order , please contact our Tech Services Team. Please contact us. Remember to include all relevent information, including Operating System Information, failure to state order details, names/addresses, dates etc will result in a long delay in responding to your email.

PLEASE NOTE

• Consumers have a 7 days to which to cancel their order.

• UK law is the applicable law.

• When buying goods on the internet, you are entering a legally binding contract

• We do not pass-on or sell customers contact details.

• Our on-line credit-card secure-server has 128bit encryption.

• We never send out unsolicited emails 

• After making a purchase you will see an order confirmation page.